Delighted to announce Call 11890 Ltd who are using PinPoints have been shortlisted for Irish Contact Centre Management Association (CCMA) Awards this year. They are nominated for this years CCMA “Best New Product” award and is a testament to the new services they have rolled out this year to their customers.

CCMA PinPoints 11890 Shortlist

CCMA PinPoints 11890 Shortlist

11890 PinPoints Rollout

Earlier in the year Call 11890 Ltd, the Irish Directory enquiries company announced that it is now providing all smart-phone users in Ireland with free geo-code links with each of their business directory enquiries. The €200,000 investment by the Company successfully completed a testing phase during 2011 prior to today’s announcement.

Put simply this means that estimated 750,000* smart-phone users in Ireland can access their phone map service specifically for their directory enquiry and gain useful information such as directions and distance too as well as travel time.

The first Directory Enquiry Company in Ireland to offer this service to customers, 11890 has already enjoyed a strong response to this free added value offering.

Commenting, Nicola Byrne, Managing Director, Call 11890 Ltd said, “In this day and age it is all about clearly adding value for your customers without increasing cost and of course continuing to differentiated yourself from your competitors. Equally smart-phone penetration continues to grow and we were keen to be able to offer 11890 customers the ability to utilize the smart-phone technology for their directory enquiries.”

The 2012 Irish Contact Centre and Shared Services Awards will take place on Saturday 17th November in the Burlington Hotel Dublin. The gala ceremony will be hosted by Dermot Whelan (of Republic of Telly). It is a black tie event at which guests will enjoy a five course meal followed by entertainment.